Controversial POV:
Maybe talking to customer service reps on the phone isn’t so bad…
Sometimes we love an experience even before it happens…like going to an amusement park or getting a mani-pedi. Our thoughts around the activity are buzzing with positivity, often making them even better than we expected. But, what if the opposite is true. What if things like calling in to a help desk have been made out to be worse than they actually are. This week, we are talking about bringing awareness to your mindset before making that call to your internet or insurance provider. If you’re going into it with a ‘vibe’, that’s likely how it will go — let’s make that vibe a bit more hopeful and optimistic. They are, after all, there to help.
Rather than leaning into old, maybe unfair, expectations that calling any customer service line will be torturous, let’s start fresh and change it up. Keep an open mind, be kind, and remember they’re a person just doing their job.
In this episode, we offer a few ways to change the script when it comes to call customer service:
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Cover art and graphics are by the kind and talented Brent McCormick.
Thanks to The Wimps for the theme song and other music you hear on this podcast. The Wimps released a new album last month! Listen to Pillow and Blankey.